Shipping Policy
Thank you for choosing Heartwork India for your handmade treasures! We strive to provide you with the best shipping experience possible to ensure your items reach you safely and in a timely manner.
Shipping Partners: Heartwork India partners with trusted local courier services such as Delhivery, DHL, and others to deliver your handmade items with care and efficiency.
Shipping Timeline: Our standard shipping timeline is between 3 to 5 business days from the date of dispatch. Dispatch time, where your order is handed over to our courier partners, is typically within 2 working days after the order is placed (T+2 working days).
Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your package and estimate its arrival.
Shipping Charges: At Heartwork India, we strive to keep our shipping charges as affordable as possible. Shipping charges are calculated based on the weight and dimensions of your order, as well as your location. You will see the shipping cost at checkout before finalizing your purchase.
International Shipping: Currently, we only offer shipping within India. However, we are working diligently to expand our shipping capabilities to serve customers worldwide. Stay tuned for updates on international shipping options!
Shipping Delays: While we make every effort to ensure prompt delivery, please note that unforeseen circumstances such as weather conditions, natural disasters, or other logistical challenges may cause delays. In such cases, we will do our best to keep you informed and updated on the status of your shipment.
Shipping Address Accuracy: To avoid any delivery issues, please ensure that the shipping address provided during checkout is accurate and complete. Heartwork India will not be responsible for items delivered to incorrect addresses due to customer error.
Returns and Exchanges: If for any reason you are not completely satisfied with your purchase, please refer to our Returns and Exchanges Policy for detailed information on how to initiate a return or exchange.
Contact Us: If you have any questions or concerns regarding your shipment or our shipping policy, please don't hesitate to contact us. We are here to assist you and ensure your shopping experience with Heartwork India is delightful from start to finish!